Contact & FAQ
How do I take a good photo?
1. Make sure the lighting in the room is good so you can see the detail of your pets face.
2. Hold a ball or treat above your camera to focus your pet’s attention.
3. Make sure your camera is positioned head-on, showing the full face, including both ears.
4. The higher resolution of your photo, the better. Keep in mind that the photo will be scaled down, so some subtle features in the final product may not be as obvious.
Do you cut the face in the photo for me?
We cut out the face for you! We only use the face of your furry or not furry friend, all other details are cut out. Just send us a high quality photo and we'll do the rest!
If your pet or the person in the photo has an accessory, hat, or collar that you want to keep (or remove), please include these details in the Ordering Information.
How many faces can I print on a product?
For best results in regards to print quality we recommenced you to upload a picture with 1 face. If you like you could upload a picture with 2-3 faces on but each face would come out smaller than usual. And if number of face images shown on the design is exceed, please leave a message about the images you prefer to put, and there is additional charges $2 per extra face.
If you need more than one face, please contact us in advance by email to Contact@Myphotoblankets.com.
Can I see a preview of how my product will look?
Unfortunately because our designers have to manually cut out your image and crop your pets face, we're not able to provide this feature.
Rest assured, if there are problems with your photo, we will send you an e-mail requesting a new photo! Please, keep the photos family friendly!
How long will it take to get my order?
Currently, our production time is 3-6 days business days. An average delivery time of 10-14 business days.
Please note that during the holidays our production time may vary.
How much does the shipping cost?
Free Shipping on orders over $59.
Can I change the destination of my order?
After your order has been sent out, you may not change your shipping address.
Where can I track my parcel?
When your order is shipped, you will receive a Shipping Confirmation email from us with your tracking number in it.
It's common that even when your parcel has been sent it will take 2-3 business days for the tracking information to update online. Don't worry if no updates are showing to begin with, check back in a few days, have any question please feel free to contact us (Contact@Myphotoblankets.com).
Tracking says my parcel has been delivered but I've not received it?
Sometimes parcels can be accidentally delivered to a neighbors house next door or left at a customers local post office. If this incident unfortunately happens to you, please contact with local post office immediately to check the location of your parcel. Please note our shipping partner (Royal Mail) are able to inform us of the exact whereabouts and time each parcel arrives at a destination. If the evidence shows that a parcel was delivered successfully, but the customer states otherwise, we will try out best to come to a mutual agreement.
The satisfaction of every customer is our number one priority, for any additional questions, comments, compliments or concerns, our top-notch customer service team(Contact@Myphotoblankets.com) is always ready to hear from you.
Where is your shop based?
We're an online shop that uses the E-Commerce platform Shopify to sell physical products to people all over the world. The majority of our teams are based in New York but we also hire freelancers to help run certain parts of our business.
We use three fulfillment locations in Eastern Asia, NY USA and MEL AU to produce and ship the products we sell. Although our products are coming from different locations, the quality is outstanding, our shipping times are fast (10-14 business days).
How should I wash my products?
First of all, Machine Washable.
For best results we recommend washing our products inside out with cold water and tumble dry on low heat or line dry. Use a mild detergent and avoid using fabric softener will allow for longer lasting results.
Will the ink crack over time?
We use a process called sublimation which means the product itself is dyed. This means you will never feel any ink or cracking on our products.
Return and Exchange Policy
Style, Size, and Photo Changes
Once your order is placed, you agree and understand that it is a custom product that will immediately go into production and there is no window to make further changes.
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address up until your order leaves our factory!
If the product arrives defective, we will reprint the item and resend it free of charge. Please contact us with a picture of your item and order number. We will reprint your item and ship it to you.
Damaged/Misprinted Items can only be replaced within 30 days from your original order date. After this 30 day period, Myphotoblankets is not responsible for replacing any damaged or misprinted items.
Please note that whatever design, size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out to you, Myphotoblankets is not responsible for replacing these items.
Product Image Disclaimer
Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of an item before purchasing.
You must have the legal copy rights to the image you upload for creation of your product.
By uploading the image to be produced as a product, you assume the legal responsibility for intellectual property, copy rights, and trade marks of the image.
Orders with images that display nudity, acts of violence, or any other publicly unacceptable materials will be cancelled and refunded.
Myphotoblankets cannot be held responsible for returned items getting lost during transit. If your package appears to be lost in transit, our Customer Service Team will be sure to check in on your order periodically throughout the two weeks to track its progress and provide accurate updates. Please be patient for at least 14 days.
If you would like to cancel your order, you must do so within 3 hours of placing your order. If cancelled within the allotted time frame, you will receive a full refund. Since your personalized products are one-of-a-kind and made just for you, a 25% customization fee per item is included in your purchase. If you need to cancel your order more than 3 hours after purchase, we will refund the entire cost of your item, less the 25% customization fee and freight.
For returns/refunds please send us an email(Contact@Myphotoblankets.com) with your order number and we’ll process your request. Once our team approves your return, please re-package the products and ship them to the following warehouse address (special address for returns) within 7 days:
5246 72nd pl
maspeth, NY 11378
We will process the refund as soon as we receive the return. Please note that you will have to bear the shipping cost of returning the goods.
If it's been 30 days since you purchased, unfortunately refunds are no longer applicable.
Please kindly allow us to take 7 business days to process your refund. Your bank statement will reflect a change within 10-15 business days. Any refund will be returned to your credit card in the original path.